Avoid this company! The last positive review was from early November, which even mentioned a three-week wait for the mattress. I ordered a topper at the end of November, promised delivery in 10-14 days. Two weeks later, I started reaching out without any response until I threatened to cancel via PayPal. I received a generic reply stating 'your parcel is on the way', ignoring my cancellation request. I escalated the matter with PayPal, who confirmed my order was cancelled and promised a refund. I waited five working days, but no refund came, so I escalated further. Today, I received a delivery notice. My cancellation emails seem to have been ignored. I will refuse delivery, adding to the stress of delivery drivers. This is frustrating and unprofessional, and claiming a cancelled order was refunded is borderline fraudulent. Avoid this company, or ensure you use a credit card or PayPal for protection.
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