I placed an order online on December 20th, and as I write this on January 6th, I still have not received my package. Attempts to contact the support team have been futile; no one answers the phone, and my numerous emails went unanswered. I spoke with a representative who seemed unaware of my situation and blamed the courier service. This was my first experience with them, and it will certainly be my last. I am extremely disappointed, especially since I had planned this as a surprise gift for a friend who has now returned to the UK.
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