Review Time
I placed an order online on December 20th, and as I write this on January 6th, I still have not received my package. Attempts to contact the support team have been futile; no one answers the phone, and my numerous emails went unanswered. I spoke with a representative who seemed unaware of my situation and blamed the courier service. This was my first experience with them, and it will certainly be my last. I am extremely disappointed, especially since I had planned this as a surprise gift for a friend who has now returned to the UK.
I ordered an item from Under Amour online just after midnight on 12-19-25 so they had all day to process and have picked up. As of 12-23-25, and two phone calls later, the item is still waiting for the carrier to pick it up. This is coming from the Baltimore facility and I am 30 minutes away. They won't let me come and get it and, for some reason, they've chosen not to ship it. I could have had this three times already!
Hello to All, What was intended to be a straightforward Christmas shopping experience for some new shirts turned into a frustrating ordeal with my new family. In my recent interactions concerning my order, the company demonstrated significant inconsistencies and a lack of clarity in their customer service. Despite reaching out to four representatives about shipping delays, I received outdated information and a lack of accountability regarding their logistics. Initially, I was told that my package had shipped via a specific service, which collaborates with another for final delivery. However, the company's website clearly states that shipments to certain military addresses are handled via a service that no longer exists as of the end of 2024. This mismatch creates confusion and reveals a failure to align their website and customer service with current operational practices. Furthermore, the promised updates regarding my order status were never delivered, leaving me uninformed. This lack of communication is unacceptable for a brand that claims to prioritize customer satisfaction. To add to my frustrations, one representative's second email was poorly formatted—lacking a proper sign-off—indicating a decline in service as soon as she was proven incorrect. The company's handling of this situation raises serious concerns about their commitment to transparency and accountability. Relying on outdated information, coupled with insufficient customer support, undermines their reputation and disrespects loyal customers. I urge the company to address these discrepancies and enhance their communication strategy to avoid similar issues in the future. A reputable brand should prioritize customer satisfaction and ensure that the information provided is accurate and up-to-date. To this day, I have received no acknowledgment of their errors or a commitment to rectify them. Additionally, the source code reveals processes for shipping to military addresses but gives a misleading impression of efficiency under a certain label, which confuses customers regarding these requirements. In a world where it’s too easy to turn away from problems, I strive to make my voice heard. My family and remarkable teachers taught me the value of resilience. They instilled in me the belief that even when the path is tough, it's essential to keep fighting. When facing setbacks, we must find ways to right the wrongs and maintain hope.
I recognize that many people may shy away from engaging with customer service, avoiding emails, or neglecting the details, allowing themselves to be overlooked daily. This lack of respect for one another is disheartening. I refuse to be silenced. I am determined to advocate for myself and others, reminding everyone that perseverance and mutual respect are paramount in our interactions. Thank you for your time and support, and I hope that you have a great day. Sincerely
Case#06277410
Hello to All,This was supposed to be a simple Christmas shopping to have some new shirts for the holiday’s with my new Family.In my recent communications regarding my order, Under Armour has shown significant inconsistencies and a lack of clarity in customer service. Despite my efforts to engage with four employees—Reven, Jessy, Maria Carmen, and Haley S.—about shipping delays, I encountered outdated information and a lack of accountability regarding their logistics.Initially, I was informed that my package had shipped via FedEx SmartPost, which partners with USPS for final delivery. However, Under Armour’s website clearly states that shipments to APO/FPO/DPO addresses are handled via UPS SurePost, a service that no longer exists as of December 31, 2024. This discrepancy causes confusion and highlights a failure to align their website and customer service with current operational practices.Moreover, the promised updates regarding my order status were never provided, leaving me in the dark. This lack of communication is unacceptable for a brand that claims to prioritize customer satisfaction. To add to my frustrations, Haley S.'s second email was unprofessionally formatted—lacking a proper sign-off—which indicates a decline in service as soon as she was proven incorrect.Under Armour’s handling of this situation raises serious concerns about their commitment to transparency and accountability. Relying on outdated information, coupled with insufficient customer support, undermines their reputation and disrespects loyal customers. I urge Under Armour to address these discrepancies and improve their communication strategy to prevent similar issues in the future. A reputable brand should prioritize customer satisfaction and ensure that the information provided is accurate and current. To this day, I have received no acknowledgment of their errors or a commitment to resolve them.Additionally, the source code reveals processes for shipping to military and FPO addresses but gives the impression of efficiency under the label “Standard (USPS),” which misleads customers regarding their understanding of these requirements.In a world where it’s too easy to turn away from problems and say “no,” I strive to have my voice heard. My grandparents, my mother, and my remarkable teacher, Ms. D., taught me the value of resilience. They instilled in me the belief that even when the path is tough, it's essential to keep fighting. When facing setbacks or closed doors, we must find ways to right the wrongs and maintain hope.I recognize that many people may shy away from engaging with customer service, avoiding emails, or neglecting the details, allowing themselves to be overlooked daily. This lack of respect for one another is disheartening.I refuse to be silenced. I am determined to advocate for myself and others, reminding everyone that perseverance and mutual respect are paramount in our interactions.Thank you for your time and support, and I hope that you have a great day.SincerelyCase#06277410
As a loyal Under Armour customer and a person with wide feet (size 45.5, width 4E), I have faced complete inability to purchase sneakers of your brand in Europe, as such models simply are not available in the European market.All my orders from the American website, paid for and shipped using business addresses (Delaware) and a European bank card, were repeatedly canceled for the following reasons: you do not accept business addresses, only home addresses of US residents, and the card must be American.Here are my canceled orders and Under Armour support case:• Case #06269142 • Orders: #US-35059201 (11/11/2025), #US-35049730 (11/10/2025), #US-35027530 (11/09/2025), #US-35011560 (11/08/2025) I live and reside in Europe and simply want to order sneakers that meet my foot width requirements, but I am effectively discriminated against because of my geographic location and card type.Refusing orders on such grounds is not customer service policy; it is discrimination. I urge Under Armour to reconsider its rules or at least offer real options for European customers with special needs.
If anybody wants to purchase any Under Armour stuff I suggest you go to a store to do it. Online is an absolute piss take. Mrs ordered a hoodie from them for me and paid £55 which was promptly taken from her bank. That was the only thing that happened promptly. They use DHL as their chosen courier and that's where the fun starts. A week later after the order being placed and paid for we are still waiting. Customer service has zero interest in replying to the numerous emails that have been sent so we are still here, no hoodie and £55 lighter. I have bought plenty of under armour from stores and found the quality is quite good. But I will never ever buy another thing from them again. My advice to anyone thinking of buying anything from them online is don't bother, just open your window and throw your money into the wind instead. It will save you a lot of frustration with trying to deal with their practically non existent customer care
If there is -1 available then i would use that to rate these thieves. I ordered pair of trainers which included DHL return label. When i decided to return the trainers there was no drop off point available and regular DHL point refused to accept the parcel and wished me good luck finding a place that would accept this DHL return label. This is because these thieves use some DHL label that cannot be accepted by majority of DHL points. Finally DHL delivery man collected the parcel but the parcel was not delivered and no-one accepts responsibility.
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