I ordered a hose reel in May delivered on 27/05/25, I left the country for an extended holiday in Mexico, I returned at the beginning of July. When I opened the box I realised that the reel would be too small and also that the handle was missing. Eventually they agreed on a refund, I followed the instructions provided by the company and the courier collected the parcel on 16/07/25. The company are still procrastinating with regards to the refund, they have repeatedly requested proof of postage, I have repeatedly provided the tracking number provided by the courier and I still have not received my refund. Do not purchase from this company, without doubt the most appalling customer service ever.
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