The recent merger has resulted in a frustrating customer service experience. My spouse and I had to make numerous calls over several days just to activate the mobile app. Instead of helpful solutions, we encountered unprofessional staff who seemed dismissive. Even after the app worked, essential functions were still malfunctioning, and we were told to visit a branch in another country for assistance, which is impractical. The transition has been poorly managed, leading to a frustrating experience for customers. If you expect reliability and professionalism, this service does not meet those standards.
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