Review Time
Following my father's passing, there was a small amount of money left in his account. However, the bank is causing numerous issues in releasing these funds. All necessary documents have been submitted, yet each time I encounter new complications. They never return calls and do not respond to phone inquiries. This experience has been frustrating.
Following my father's passing, there was a small amount left in his account. The issues with the bank in releasing the funds have been significant. Despite providing all necessary documents, new complications arise each time. They never return calls and are unresponsive on the phone. It's been a frustrating experience.
There seems to be a total disregard for GDPR compliance; there's aggressive misuse of customer data. The terms and conditions are insufficient, and they need to ensure the language is not abusive. Acknowledgement of banking issues can take up to 30 days, with no resolution in sight. Banking costs are high, and the service quality is extremely poor. The reliability of bank statements is low, with numerous issues in standard statements. The only positive aspect is the ability to exchange a set amount during lunch hours.
The recent merger has resulted in a frustrating customer service experience. My spouse and I had to make numerous calls over several days just to activate the mobile app. Instead of helpful solutions, we encountered unprofessional staff who seemed dismissive. Even after the app worked, essential functions were still malfunctioning, and we were told to visit a branch in another country for assistance, which is impractical. The transition has been poorly managed, leading to a frustrating experience for customers. If you expect reliability and professionalism, this service does not meet those standards.
They have introduced arbitrary fees, such as charging for inactivity within a specific period, even if the last day falls on a weekend. It's unreasonable to impose charges for infrequent use. Additionally, what happens to accounts if the owner passes away without anyone knowing the passwords? They could continue to charge fees indefinitely. This bank operates unethically.
Years ago, representatives from this bank contacted me, insisting that I withdraw all my funds. Upon verification, I found it was true. They claimed it was due to my lack of support for the U.S. during an interview. As a result, I closed my account and moved to another bank.
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