WORST BANK EXPERIENCE FOR BUSINESS ACCOUNTS – NOT RECOMMENDED FOR DIGITAL BANKING
As background, about a month ago, I attempted to update our user access (add 1 user, remove 1 user) using their self-service platform as a super-admin. The process failed due to repeated connection timeouts.
I contacted their hotline and was advised to try basic troubleshooting (incognito mode, different browsers), but none resolved the issue.
After a couple of weeks, the timeout issue was addressed, and I was instructed to upload the required form. I completed and uploaded the form multiple times, but the system kept prompting me to upload it again—as if it wasn’t recognizing the submission.
Out of frustration, I eventually relinquished my self-service access so the bank could process the request manually. Despite this, it has now been over a month, and the issue remains unresolved.
Overall experience: extremely inefficient, unreliable digital platform, and poor resolution turnaround. Not recommended for businesses that require dependable online banking services.
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