Review Time
Worst banking experience of my life, I have been with different banks, they are not as as hassle as this Bank. I don't even know how they still operate with how much useless their customer service is. If I could rate 0, I would. That's how bad they are.
Worst banking experience of my life, I have been with different banks, they are not as as hassle as this Bank. I don't even know how they still operate with how much useless their customer service is. If I could rate 0, I would. That's how bad they are.
I requested to update my contact number, answered their security questions, and provided a photo of my ID with 3 signatures. It's been 10 days since I made the request, and my number is still not updated. So I decided to call them again (2nd follow-up), only to find out that my request was invalidated because they forgot to tell me about the official subject line. I suffered this inconvenience because of their incompetence! Now I'm waiting again for another 5 calendar days as they can't expedite it even though it's their FAULT. Hopefully, they don't mess it up and let their customers suffer. I'll never use their credit card again, nor bank with them. This is UNACCEPTABLE AND UNPROFESSIONAL SERVICE!
Worst support experience ever. I am seriously considering moving to another bank.What happened:I attempted an off-us ATM withdrawal. The ATM machine hung, and after a few minutes displayed a message saying the transaction could not be completed. No cash was dispensed.I immediately filed a support ticket online. For 18 days, I received no updates. Only after I followed up via email did I receive a response stating:“After investigation, the transaction was successful as confirmed by the other bank (LandBank).”That was the entire response.So what am I supposed to do now—just accept that my money is gone?To make matters worse, I was advised to personally go to the other bank and request a CCTV review. This is completely unreasonable and not how customer dispute resolution should work.This level of support is unacceptable.
I moved abroad but kept my credit card since I still have a balance due. I later saw that I was still being charged for an installment on a cancelled order, so I contacted support. I asked about this months ago and never received a proper answer.I’m not even asking for a miracle. I’m not demanding a refund right away. I only asked one simple question: was I mischarged? I waited over a month because I was told the issue was being investigated and that someone would reach out, but the communication stopped and the ticket was closed.Now I’ve emailed again and was asked to provide the details all over, and honestly, I’m really tired of the back and forth. I just want a clear answer on what happened. This has been the worst customer service experience I’ve ever had. Avoid this bank.
I’m an OFW currently working in Saudi Arabia, and I’ve been requesting an account update/reactivation for several months already. I followed all required steps and sent multiple emails, but I still haven’t received a clear resolution.As an overseas client, I rely heavily on online support since I cannot visit any branch in the Philippines. The long delays have caused inconvenience on my end, and it seems difficult to get proper assistance for simple concerns.I hope UnionBank can improve their response time and provide a clear process for OFWs who need support while working abroad.
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