I requested to update my contact number, answered their security questions, and provided a photo of my ID with 3 signatures. It's been 10 days since I made the request, and my number is still not updated. So I decided to call them again (2nd follow-up), only to find out that my request was invalidated because they forgot to tell me about the official subject line. I suffered this inconvenience because of their incompetence! Now I'm waiting again for another 5 calendar days as they can't expedite it even though it's their FAULT. Hopefully, they don't mess it up and let their customers suffer. I'll never use their credit card again, nor bank with them. This is UNACCEPTABLE AND UNPROFESSIONAL SERVICE!
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