Worst support experience ever. I am seriously considering moving to another bank.What happened:I attempted an off-us ATM withdrawal. The ATM machine hung, and after a few minutes displayed a message saying the transaction could not be completed. No cash was dispensed.I immediately filed a support ticket online. For 18 days, I received no updates. Only after I followed up via email did I receive a response stating:“After investigation, the transaction was successful as confirmed by the other bank (LandBank).”That was the entire response.So what am I supposed to do now—just accept that my money is gone?To make matters worse, I was advised to personally go to the other bank and request a CCTV review. This is completely unreasonable and not how customer dispute resolution should work.This level of support is unacceptable.
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