I moved abroad but kept my credit card since I still have a balance due. I later saw that I was still being charged for an installment on a cancelled order, so I contacted support. I asked about this months ago and never received a proper answer.I’m not even asking for a miracle. I’m not demanding a refund right away. I only asked one simple question: was I mischarged? I waited over a month because I was told the issue was being investigated and that someone would reach out, but the communication stopped and the ticket was closed.Now I’ve emailed again and was asked to provide the details all over, and honestly, I’m really tired of the back and forth. I just want a clear answer on what happened. This has been the worst customer service experience I’ve ever had. Avoid this bank.
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