I’m an OFW currently working in Saudi Arabia, and I’ve been requesting an account update/reactivation for several months already. I followed all required steps and sent multiple emails, but I still haven’t received a clear resolution.As an overseas client, I rely heavily on online support since I cannot visit any branch in the Philippines. The long delays have caused inconvenience on my end, and it seems difficult to get proper assistance for simple concerns.I hope UnionBank can improve their response time and provide a clear process for OFWs who need support while working abroad.
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