The coffee was ok while it lasted, the last couple of months reveals that their systems are terrible though.What's the point of having features like 'skip next order' and 'inactivate subscription' if their systems process your order regardless. 8 weeks or so ago I pressed I wanted to skip the next order on my sub, so was surprised when I got the usual email saying it was 'in the system'. A sharp email to them led to it being stopped.So following that I inactivated the subscription (seems there's no way to cancel it). Guess what, this morning I got the email saying my new order is in the system.They're like an ex who won't take the hint. It's over guys, I just don't trust you anymore. And before you fob me off with excuses about your system making an error... it's your system ****ing up your CX - sort it, it's not a valid excuse!
Claim your business profile now and gain access to all features and respond to customer reviews.
Union Hand-Roasted Coffee is a speciality, artisan coffee roaster specialising in exceptional, directly traded coffee. Unique hand-crafted blends and single estate coffees are freshly hand-roasted every day, in small batches. Our coffees are suitable f...
