I used to be a loyal fan of this brand, but my latest experience has completely changed my opinion. I previously owned three pairs of boots and bought a fourth, but the quality was shockingly poor compared to the others. It felt like I was wearing a completely different brand. The latest pair was mislabeled as size 5 UK, but it was actually much larger. When I reached out to customer support, their responses were unhelpful and dismissive. I ended up ordering the same pair again to compare, but it turned out that this model is just poorly made. I returned the second pair, but they refused to refund me, citing the box's condition. It’s frustrating to deal with such policies instead of simply providing good customer service.
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