I have been purchasing sandals from this brand for over forty years, and they have always been durable. However, some recently purchased pairs have worn poorly and crumbled above the heel. I inquired whether they had changed their materials, but the response I received was that my shoes were out of warranty. I clarified that I wasn't seeking a refund, just curious about the material change. Unfortunately, there was no further communication. It seems both the product quality and customer service have declined.
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