After being a customer of the company for 7 years, I had one damage claim due to UPS's negligence, which we documented thoroughly. When I sought help from the company, I was subjected to more hassle than I expected for the only time I needed support in those years. UPS took over a month to mishandle my claim, and when I turned to the company for resolution, they said they would expedite it. This took nearly another month, making my client wait for a replacement. Once I finally received my claim check, I got a harsh email stating they would no longer serve as my logistics coordinator and would close my account. This shocking lack of professionalism and customer service is the worst I've encountered in 22 years of running my business. No explanation, no notice—just unacceptable.
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At Unishippers, we are the one-stop 3PL for small to mid-sized (SMB) businesses. Since opening in 1990, we’ve continued to leverage the combined shipping volume of our 121,000+ customers to ensure affordable services for freight and small package shipping. With a portfolio of 75+ LTL carriers, 85,000+ FTL carriers and as part of the nation’s largest Authorized Reseller of UPS ® – we have great options for all shipping challenges. Plus, our 200+ franchises, who understand the unique shipping needs of SMBs, provide personalized support and consultation.See more
