The baggage office for this airline in Calgary has no signage, just a blank steel door. When you call, they direct you to door 13, but there's nothing there except a wall and the airport hotel offices. If you manage to get into the administration offices, they will inform you that they regularly have to guide lost passengers to the location. After knocking on the door repeatedly, you still find no one there. This experience is frustrating and leads to missed connections. The airline's treatment of passengers is appalling.
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