I travel often between major airports and usually choose this airline due to ticket prices and accumulated miles. However, after this holiday season, I’m reconsidering my options. Connecting flights after long-haul journeys are becoming increasingly challenging. While delays are never enjoyable, communication can significantly reduce stress. On one occasion, I was stuck on a plane due to a bottleneck, and there was a lack of communication from the control team. My connection was disrupted because an ambulance was parked at the gate with no updates provided to us. Currently, my return flight is delayed for over an hour due to unspecified paperwork issues. This is based on limited information shared with us. If I have to endure such stressful situations, I would appreciate more than just water on my connecting flights. Additionally, improvements to the interface on the back-seat screens would be welcome. I would be more tolerant of delays if the flying experience were enjoyable, but it isn’t. While this airline gets me to my destination affordably, I’m questioning if the hassle is worth it. I might prefer to fly with an airline that provides better care and keeps me informed.
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