united-airlines.com

1.7
1.7 Based on 161 reviews

...

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clara26092
SHOCKING SERVICE! They refused my elderly DISABLED father-in-law's boarding

SHOCKING SERVICE! They denied boarding to my 82-year-old DISABLED father-in-law because he wasn't precisely 45 minutes early. We got there 38 minutes ahead due to his slow walking with a walker, and we didn't have a wheelchair accessible option. They also turned away five other passengers who arrived around the same time. To make matters worse, all the check-in staff were unfriendly and seemed displeased. I WOULD NOT RECOMMEND THIS SERVICE; IT'S DISGRACEFUL HOW THEY TREAT PEOPLE!

1
Date of experience: Jan 04, 2026

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