We hired a car in Heraklion, Crete and found this company via kayak search so we assumed it was reputable. The broker for insurance etc was "Stress Free Car Rental" which is a joke and we actually ended up with a car from a company called Apollo, but United is the Responsible company. The 4 day hire was cheap so our expectations were low but reasonable. When we picked up the car we were picked up by a company called Apollo car rental and seemed to be a part of or associated with United car rental, who we thought we actually had a car from.The Apollo office was very scruffy and poor quality, the car was equally scruffy but it worked and we took lots of photos as proof. To be fair the car was fine and as I said it was cheap, the real issue came when we were asked to pay EUR1100 as a security deposit for damage but we had paid for all the top up insurance via stressfreecarrental so we weren't worried at that stage. After the hire period, we returned the car and it was agreed there was no damage and the milage was unlimited so the guy said "all fine and your money will be returned to the card in 5-7 days.NOW ITS A BIG PROBLEM! after 10 days we chased up this with United car hire. lots of emails saying sorry and we will look into it, but no actual help, no idea what is happening, no response and i feel the emails were chatbots and not real people either. The key problem there is no useful telephone number, i was given a number in morocco for United car hire which is useless as we hired in Crete, Greece, Europe, not morocco Africa, and after multiple attempts I have had to start a claim via Mastercard which is not guaranteed.AVOID this company and do not use them in Crete for sure.
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