I was treated like an animal by NextCar. You can see they have shocking reviews on Google, I got to live through the worst aspects of this company. Arrived into the airport, rang the number and asked them which terminal to go to get the transfer. The call centre agent told me the wrong terminal. I went to the new terminal and waited over an hour for the collection (despite actually meeting the transfer bus driver who ignored me the first time around). NextCar virtual agent was a disaster, was all online with no person physically there to address the way I was treated. The virtual agent was totally unsympathetic to how I was treated and gave out tired, machine-like answers as if she was reading from an answer sheet rather than treating me like a human being. It went from bad to worse when they would not accept debit card, only credit card, and eventually said they would accept debit card but would charge a debit card fee in excess of the total value of the rental just to use the debit card. They also refused to send me the rental car contract via email or print it out in the office. A very shady operation. This booking was done via Skyscanner who directed to Discover Cars who then sent to United Car Rental who then send it to NextCar. What an absolute ponzi scheme. My worst ever experience renting a car.
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