I rented a car in Marrakech through United Rent a Car in July 2025. The experience was very disappointing: • There is no proper office at the airport; instead, they operate out of an old van covered in peeling stickers, which feels unprofessional and untrustworthy. • At pickup, I was pressured to accept a lower-category vehicle than the one I booked. Only after firmly insisting was I given a higher-category car. • Strangely, the payment terminal failed to process my credit card (which I use in Morocco for years) for the security deposit. The only alternative presented was to pay the deposit with a debit card, which came with an additional fee of 1,265 MAD. I was forced to accept this because there were no other options and it was late in the night. • I provided proof not only from my bank but also from SIBS, the Portuguese interbank processor, showing that no attempt was made to contact my bank during the transaction, disproving the company’s claim that the problem was with my card. • United Rent a Car refused to provide logs from the Moroccan interbank network (CMI) which could clarify the issue, showing a lack of transparency and accountability. • Overall, the service was marked by pressure, poor communication, and hidden fees, leading to a stressful and unsatisfactory rental experience.I do not recommend United Rent a Car and caution other travelers to be aware of these issues.Again, do a favour to yourself and pay a little more and stay away from this company. (In response to their response: it’s never their fault and they are always transparent and bla bla. That’s why the disastrous reputation they have, like the numbers here shows)
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