When we arrived to pick up our car, we were suddenly told there was a "problem" with our credit card. They claimed they couldn’t accept it unless we paid an extra €10 per day. In total, we had to pay an additional €70 just to take the car.The entire experience felt like a stressful psychological game. No one could explain why our credit card suddenly worked after paying the fee. If you refuse, they cancel your booking on the spot.Then they quickly mention that your deposit will be lowered from €1400 to €700, but they don’t explain that this is actually being treated as an optional paid service. Under pressure, you're handed a contract to sign, without being clearly told what you’re agreeing to.Later, when we contacted them by email, their story kept changing. Each time we pointed out something that didn’t make sense, they gave a different explanation. In the end, they simply referred to the contract, where it falsely shows that you voluntarily accepted an extra service to reduce the deposit and that’s what the extra charge was for.Also hidden in the small print: a €5.50 fee just to get your deposit back immediately.We also had to pay €39 to return the car at 6:00 AM, supposedly to have someone there for the final inspection. But no one showed up. When we called, it sounded like we had woken the person up. The inspection was done over the phone, and we were told to leave the keys in the car.Afterwards, customer service was no help at all. They hide behind the contract and keep repeating: “You signed for it.”
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