When returning the vehicle on the last day, they charged us an additional cleaning fee for the vehicle they did not have cleaned before delivering it to us.We received a car that had just been returned by the previous customer. The vehicle was not cleaned prior to our receiving it. When I inquired about cleaning at pickup, I was informed that the car was considered clean. Although the exterior appeared satisfactory, the interior was not sufficiently clean. I was told vehicles are only cleaned when they appear particularly dirty. This was acceptable until we were later assessed an additional cleaning fee upon return. Such a policy appears unjust and unreasonable. I am asking that if they want cars returned clean, they should also ensure every vehicle is cleaned before delivering it to each customer. Otherwise, they should not demand a cleaning fee from renters.
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