My United Airlines flight was delayed, which caused me to miss my connection. At the assistance desk, the United representative himself offered us two options: wait for an alternative flight only in the following days or take a train, assuring us we would receive a full refund.We chose the train, trusting their word.After weeks of waiting and several follow-ups, instead of the promised refund we received a $100 voucher to be used only on their website, valid for 12 months.This is unacceptable, especially considering that according to EU Regulation 261/2004 rules, in the case of a significant delay or cancellation passengers are entitled to a monetary refund, not a travel credit — unless they explicitly agree to it, which we never did.We lost time, money, and trust.Terrible experience, nonexistent customer service, and a complete lack of respect for passengers.Do not trust their promises: if something goes wrong, do not expect them to keep their word.We are still waiting for their response.
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