Review Time
Was booted from my flight in Milwaukee. I had checked in with my seat assignment. Also paid additional for a business class seat on my connecting flight to Cancun. They put me in the last row-
My daughter was booted off our flight in Chicago to Cancun and they also put her in The last row.
Both of us checked and and were assigned seats. My husbands seat was in our original assignment
I will never fly united again- and I will tell everyone I know the same
Kathy Ek
Encountered a price increase during the checkout process. The price jumped from $750 to over $1000 when I reached the checkout screen. A 25% rise seems excessive, particularly for a flight that isn't in high demand. It's quite disappointing, especially given their low customer satisfaction regarding flights.
Arrived at the airport with ample time, utilized the premium check-in line as a loyalty member, only to find the lounge closed with no assistance available. The first representative made a mockery of my situation, suggesting I should 'ask another airline' for entry, then abruptly cut off communication. The second representative was equally unhelpful, stating I had 'no right' to inquire about alternatives, labeling me as 'greedy' and 'entitled,' displaying rudeness and a lack of professionalism. When I requested to speak to a manager, I was told there was none available. The issue wasn't merely the lounge closure, but the disrespectful treatment I received. There was no notice or alternatives offered, just two representatives who were dismissive and insulting. The company needs to seriously reconsider how their customer service staff interacts with clients. Additionally, loyal members expect access to lounges; if one is closed, providing alternatives or at least a professional demeanor is essential.
Arrived at IAH with plenty of time, checked in through the premium line as a Star Alliance Gold member, and found the lounge closed with only a QR code for help. The first agent mocked me by telling me to “ask Delta if they’ll let you in” and then cut me off. The second agent, Danielle, told me I had “no right” to ask about alternatives, called me "greedy", “entitled,” "just looking to get something for free" and was openly rude and unprofessional. She even claimed she had no manager when I asked to escalate.The closed lounge wasn’t the problem—the way I was treated was. No notice, no alternatives, just two agents who were dismissive and insulting. United needs to address how their customer-facing staff are speaking to people. Secondary issue: people are loyal to star alliance so they can use the lounges. If yours is closed, provide an alternative (or at least professionalism about it).
Our flight was on September 10th. During the flight, we appreciated the service provided by the flight attendants.However, we had several complications with our booking. Due to bad weather, we missed our original flight (tokyo to new chitose). We checked with other airlines, but there was no other way to get to our destination, Chitose Airport. Thankfully, United informed us by email and on their app that they had rebooked us on a new flight (3 days later).When we arrived at the airport on September 14th, we were told we weren’t registered on any flight. We showed the staff the confirmation email and the booking shown in the United app, but they said we still didn’t appear in their system. After some discussion, they eventually let us go through and wait on standby for the day.It was a terrible experience, and we’re not sure if we can trust United in the future.
My United Airlines flight was delayed, which caused me to miss my connection. At the assistance desk, the United representative himself offered us two options: wait for an alternative flight only in the following days or take a train, assuring us we would receive a full refund.We chose the train, trusting their word.After weeks of waiting and several follow-ups, instead of the promised refund we received a $100 voucher to be used only on their website, valid for 12 months.This is unacceptable, especially considering that according to EU Regulation 261/2004 rules, in the case of a significant delay or cancellation passengers are entitled to a monetary refund, not a travel credit — unless they explicitly agree to it, which we never did.We lost time, money, and trust.Terrible experience, nonexistent customer service, and a complete lack of respect for passengers.Do not trust their promises: if something goes wrong, do not expect them to keep their word.We are still waiting for their response.
✈️ United Airlines – A Failure When It Mattered Most ✈️This weekend was one of the most important milestones in our lives—taking our daughter to college for her freshman year. We trusted United Airlines, even flying First Class as a Premier Silver cardmember, expecting reliability and care.Instead, out of four checked bags, only one arrived. My husband was stuck at the airport late into the night trying to get answers, while our daughter began this new chapter of her life without her belongings.This wasn’t just an inconvenience—it was heartbreaking and unnecessary stress during a moment that should have been joyful.United, families deserve better. Your loyal customers deserve better. Do better.#UnitedAirlines #CustomerServiceFail #DoBetterUnited
Stranded by United Airlines — and They Couldn't Care Less 💬We arrived late into Denver due to a United delay, leaving just minutes to catch our connection. We sprinted down the concourse — exhausted but hopeful — only to find the gate still occupied and the plane still there. No attendant in sight.When one finally appeared, we said, “We’re here!”Her response? “We waited long enough. The door is closed.”And that was it. No effort. No empathy. Just a generic card and “call customer service.”Then things got worse.🛄 At baggage claim — no bags. Turns out United managed to get our luggage on the flight, even though they refused to let us board.No more flights that night. We were left stranded in Denver with:No bagsNo supportAnd no way to reach our destinationWe paid out of pocket for hotel, meals, and essentials.When we contacted United’s Customer Service to request reimbursement for these unexpected expenses?Their response: “It was a weather delay. We owe you nothing.”Even though they shut us out, sent our luggage without us, and abandoned us with no recourse.🛑 This isn’t just about a missed flight — it’s about a total lack of accountability and basic human decency. United had every opportunity to make things right — and chose not to.Passengers deserve better.
I have never had a more shit experience the with united. I had to get book a ticket and it said on the ticket and the app that it left for that day at 1 a clock so I got through security and wait for the boarding to start and only as I scand my ticket did they say somehow they booked me a already booked seat and they couldn't let me on the flit. so I was destraught because they couldn't get me to Missouri for 18 hours which meant I had to miss all of the preperation of my brothers wedding so I'm crying so they say "we can get you confertable in are top launge and we will pay you back" it as been 2 weeks I spent 300 because they said they pay me back and I got nothing. I'm never flying united again and bless the souls of the people who do.
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