Our flight was on September 10th. During the flight, we appreciated the service provided by the flight attendants.However, we had several complications with our booking. Due to bad weather, we missed our original flight (tokyo to new chitose). We checked with other airlines, but there was no other way to get to our destination, Chitose Airport. Thankfully, United informed us by email and on their app that they had rebooked us on a new flight (3 days later).When we arrived at the airport on September 14th, we were told we weren’t registered on any flight. We showed the staff the confirmation email and the booking shown in the United app, but they said we still didn’t appear in their system. After some discussion, they eventually let us go through and wait on standby for the day.It was a terrible experience, and we’re not sure if we can trust United in the future.
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