We purchased tickets in March for a flight in June. Within 3 weeks, they had canceled our return flight without notifying us. I had to get on the phone for over an hour and get a return flight set up.
While waiting at the airport for our return flight, about an hour before we were to leave the flight was pushed back to 11:30 from 10:12. This would cause us to miss our connecting flight in Cleveland. By 11:00, the flight had been pushed back to 12:30.
The individual at the desk was able to put us on another plane to get home. I am very grateful for that, just wish that I hadn't been given a seat in the last row next to the engine for both parts of the trip home. Never flying United again!
We felt that United did not care about its customers, just the money that they had received from the purchase. Whatever happened to honoring your contract?
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