I regret having booked my flight from San Francisco to Honolulu with United Airlines. I paid $3,247.43 for a 1st class seat, hoping I would have a comfortable flight. But I was so disappointed when our flight was delayed for 10hrs and all they can say was the aircraft hasn't arrived yet. No food or lounge was offered. The long queue to check in took us 1 1/2hrs. The flight was supposed to leave at 4:40pm on April 1, 2012, we left at 2:30am and arrived at our hotel 6:00am. The 1 night we paid at the hotel was wasted. The aircraft was so old, and the food, chicken with tomato paste tasted so bad. The seats are wide but can only be reclined not more than 45degrees. On the way back, the flight was once again delayed for an hour or so. Although they compensated us with 17,500 miles, the experience was traumatizing, they can never repay the time wasted.
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