Arrived at the airport with ample time, utilized the premium check-in line as a loyalty member, only to find the lounge closed with no assistance available. The first representative made a mockery of my situation, suggesting I should 'ask another airline' for entry, then abruptly cut off communication. The second representative was equally unhelpful, stating I had 'no right' to inquire about alternatives, labeling me as 'greedy' and 'entitled,' displaying rudeness and a lack of professionalism. When I requested to speak to a manager, I was told there was none available. The issue wasn't merely the lounge closure, but the disrespectful treatment I received. There was no notice or alternatives offered, just two representatives who were dismissive and insulting. The company needs to seriously reconsider how their customer service staff interacts with clients. Additionally, loyal members expect access to lounges; if one is closed, providing alternatives or at least a professional demeanor is essential.
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