I booked 2 business class seats to Dublin on August 1, 2025. I am a senior and going with my adult son to our family's reunion to see our cousins who live in Ireland.It started to drizzle when we were going to the airport. We boarded our plane late due to rain. We got settled in and about 10 minutes later the pilot announced that the flight crew was "timed out" and could not fly. Our flight was cancelled.We were told to rebook and wait around for our luggage to be returned. The only flights offered to us by United were economy seats and I don't fly economy because my legs get crampy. I even asked the United agent about the price difference between economy and business class and she just shrugged. We waited around and only got a small water and a small bag of cookies. When I asked about a voucher to a hotel at the airport, we were not given one. In the meantime, I booked a flight (extra cost here) on economy plus (more legroom) with 2 seats together on British Air since there were no business class seats available. At 5:30 am on August 18, I went up to a United agent in the baggage claim area and requested our luggage. I was told that we could not get our luggage since the priority was for flights leaving that morning. I told the United agent Jennie to send our bags to British Air as we are leaving later that day (August 18). So we spent extra money again going home to sleep a few hours. When we returned to the airport, we asked the British Air agent if they received our bags from United and she said no. She contacted her supervisor and told us that United assured her supervisor that our bags would be in Dublin when we arrived.We arrived in Dublin on August 19 - missing our family reunion and having NO luggage. United never sent it. I contacted my travel insurance company, Allianz, and they worked hard to get our bags delivered to us on August 20 at 5 pm. The bags were sent from United - they had our bags all this time. Perhaps they were upset that I didn't jump and take their economy flight and went via British Air.When I got home, I filed a complaint against United Airlines with the Department of Transportation. I was suppose to get a written response within 60 days. That has yet to happen. So, I filed a claim with my trip insurer, Allianz. Is this the way a business class senior should have been treated? I am disappointed in the manner in which I have been treated at the airport dealing with United agents and on the phone with United agents.
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United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois.
