Review Time
I traveled internationally from New York with a carrier and had a connecting flight to Izmir. Due to a full cabin, my carry-on was taken at the gate and tagged for my final destination, Izmir. I asked the staff several times where I would collect my bag and was assured repeatedly that I would get it in Izmir. However, not only did my gate-checked carry-on not arrive, but my regular checked baggage also went missing in Izmir. This represents a significant operational failure. Losing both a checked bag and a gate-checked bag on the same trip indicates a serious lapse in baggage handling and communication. There was no clear explanation, no proactive support, and no accountability. It was an extremely disappointing experience. I would hesitate to trust this carrier with baggage handling in the future.
I reserved two business class seats to Dublin for August 1, 2025, as a senior traveling with my adult son to attend a family reunion with relatives in Ireland. As we headed to the airport, it began to drizzle. We boarded the plane late due to weather conditions, and just ten minutes after settling in, the pilot announced that the flight crew had "timed out" and the flight was cancelled. We were instructed to rebook and wait for our luggage. The only options available from the airline were economy seats, which I cannot use due to leg cramps. When I inquired about the fare difference, the agent simply shrugged. We waited for a long time and received only a small bottle of water and a bag of cookies. Upon asking for a hotel voucher, we were denied. I ended up booking an economy plus flight with more legroom on another airline, incurring additional costs as there were no business class seats available. At 5:30 am on August 18, I approached an agent in baggage claim for our luggage, only to be told that priority was given to flights leaving that morning. I requested that our bags be sent to the new airline since we were leaving later that day. This resulted in more expenses as we went home for a few hours of sleep. When we returned to the airport, the new airline agent informed us that they hadn't received our bags from the previous airline. She contacted her supervisor, who was told by the previous airline that our bags would arrive in Dublin with us. We reached Dublin on August 19, missing our family reunion and our luggage, which the previous airline had failed to send. I contacted my travel insurance provider, who worked diligently to have our bags delivered on August 20 at 5 pm. The airline had kept our bags all along, possibly upset that I chose not to take their economy flight. Upon returning home, I filed a complaint with the Department of Transportation regarding my treatment by the airline. I was supposed to receive a written response within 60 days, which has not happened. I have also filed a claim with my travel insurer. Is this how a senior in business class should be treated? I am truly disappointed with the service I received from the airline representatives both at the airport and on the phone.
I am extremely disappointed with United Airlines and the MileagePlus program.I flew multiple Turkish Airlines flights a Star Alliance partner that were booked through a legitimate travel agent in good faith with the belief that partner airline miles would be accepted on my MileagePlus account.Only after completing my journey was I told my ticket booked in “W class” is ineligible for miles.At no point during booking, check-in or on my e-tickets was the fare class shown or communicated to me.To deny miles based on a hidden fare code that passengers cannot see or verify feels unfair, misleading and incredibly frustrating. As a loyal customer I had no reasonable way of knowing this rule existed when booking with a partner airline.MileagePlus customer service acknowledged my concern but refused any courtesy exception placing full blame on the agent even though the system itself hides fare class info from the customer.This policy and process lack transparency and accountability. I expected fairness from a global airline not confusion, disappointment and a complete disregard for common customer understanding.
I am deeply disappointed and frustrated with the experience I’ve had with United Airlines and Orbitz. I originally booked a roundtrip flight from Tampa to Vail with a connection in Denver. My plans changed, and I needed to remain in Denver instead of continuing to Vail.When I contacted customer service to make a simple adjustment — changing my return flight from Vail–Tampa to Denver–Tampa — I was told I would need to pay $450 in additional fees. That’s more than the cost of a brand-new ticket. It’s unreasonable and frankly shameful that a company of this size would take advantage of customers in such a way, especially for a flight segment that I had already paid for.This policy and the complete lack of flexibility show a total disregard for customer loyalty and fairness. Instead of working with travelers to find a reasonable solution, United and Orbitz choose to profit from their customers’ misfortune and inconvenience.After this experience, I will never book another flight with United Airlines or through Orbitz. It’s unacceptable that companies in today’s world continue to treat customers this way. I sincerely hope they reflect on how they handle situations like this — because what they’re doing is not only bad service, it’s bad business.
*****Avoid this airline at all costs******Had a flight booked to Sao Paulo. They routed me through Chicago. Went to check in to my flight 24 hrs in advance and the app was telling me there was a problem with the check in and that I would have to check in at the airport. I then looked up what could be going on and it looks like we now need a Visa to travel to Brazil. Looks like they put this in place in May. Traveled to Brazil in November no Visa needed. I believe United should inform you about visa requirements in time to get them since they are in the Travel bussiness. They didn't. I filled out one the Brazilian government took my $80 and gave me a confirmation #. So I went to Lax, waited in the help line and informed the girl of my check in problems. She then printed me tickets to Chicago and to Brazil, I asked about the check in problem she said it was all fine. Got on the flight to Chicago pre purchased a window seat and to my surprise it was the only far seat without a window. Then at Chicago getting ready to land they tell us because of the construction on the runway they will need to fly around for 30 to 45 minutes till they are oked to land. We finally get to the gate and im 15 minutes away from them closing the boarding for the flight to Brazil. So I run to the gate barley make it. Then at the gate the gate agent asked for passport and visa, I said I have confirmation # and he pulls me out of line, saying I need a paper. Wasn't helpful at all. Then I went up to the ticket counter and asked what's going on. They said the # doesn't work I need a paper. I had asked I thought this was taken care of in LAThey said it should of and they never should of printed out the ticket. I said what am I supposed to do. They said go back to LA. But no flights today. I said are you kidding me it's like 9pm and their no flights to Southern California. Nope they said. I asked is there someone I can talk to to help out with hotel and flight booking. The said they can book a flight tomorrow for me. At 12pm to LA. They at this time called the luggage guys and them pull my luggage off the plane. I asked how do I get my luggage they said I have to exit the airport to get it. I asked another agent about the flight and she booked me on the 12pm LAX flight and gave me my boarding pass. I asked about anyone I can talk to to help out with accommodations and she said thereWas No one to talk to. I asked about theThe luggage and she said go to the baggage claim area. I went and had to wait in a long line to find my bag. The bag agent then looked at my ticket then in his computer and said it went to Brazil. I informed him they said they took it off and the problem is was having. He then went to another computer and found it he said I just need to wait till someone brings it out. Got it 2 hrs later and headed off to find transportation and now a hotel. Found both and then headed back to the airport at 730 to check in for the 12pm flight as there is tsa shortage and its raining. Good thing I did as it tried to get through that they said my boarding pass was not working and that I would need to go over to a special united counter. Waited in this line for 1 hr to speak with the agent about my problem. He said the ticket wasn't working because I was in Brazil. He couldn't figure it out. He then asked for a supervisor to come over and see how to get me back to LA. The whole time im dealing with the supervisor he is making me feel like im in the wrong. He calls corporate to have them open my ticketHands it to me and I notice that he put me in a middle seat. Even though I paid for a window seat. I asked him about it and he i need to talk to the gate agent. The whole time no one from United I feel handled this correctly or made me feel welcome as a customer. Went to the gate no seat changes. What a total nightmare. Never again United you need to do waybetter if you want my business. Wish me luck getting my money back
The people at United Airline are great! All of them! God bless them. I missed my flight, the clerk nicely rebooked it at once at no charge. I got a wound on my forehead, the stewardess promptly cleaned the would and applied a bandage. Everyone at Untied acted like Good Samaritans!I shall promote United airline to the best of my ability!
I booked 2 business class seats to Dublin on August 1, 2025. I am a senior and going with my adult son to our family's reunion to see our cousins who live in Ireland.It started to drizzle when we were going to the airport. We boarded our plane late due to rain. We got settled in and about 10 minutes later the pilot announced that the flight crew was "timed out" and could not fly. Our flight was cancelled.We were told to rebook and wait around for our luggage to be returned. The only flights offered to us by United were economy seats and I don't fly economy because my legs get crampy. I even asked the United agent about the price difference between economy and business class and she just shrugged. We waited around and only got a small water and a small bag of cookies. When I asked about a voucher to a hotel at the airport, we were not given one. In the meantime, I booked a flight (extra cost here) on economy plus (more legroom) with 2 seats together on British Air since there were no business class seats available. At 5:30 am on August 18, I went up to a United agent in the baggage claim area and requested our luggage. I was told that we could not get our luggage since the priority was for flights leaving that morning. I told the United agent Jennie to send our bags to British Air as we are leaving later that day (August 18). So we spent extra money again going home to sleep a few hours. When we returned to the airport, we asked the British Air agent if they received our bags from United and she said no. She contacted her supervisor and told us that United assured her supervisor that our bags would be in Dublin when we arrived.We arrived in Dublin on August 19 - missing our family reunion and having NO luggage. United never sent it. I contacted my travel insurance company, Allianz, and they worked hard to get our bags delivered to us on August 20 at 5 pm. The bags were sent from United - they had our bags all this time. Perhaps they were upset that I didn't jump and take their economy flight and went via British Air.When I got home, I filed a complaint against United Airlines with the Department of Transportation. I was suppose to get a written response within 60 days. That has yet to happen. So, I filed a claim with my trip insurer, Allianz. Is this the way a business class senior should have been treated? I am disappointed in the manner in which I have been treated at the airport dealing with United agents and on the phone with United agents.
My review is bittersweet. First off, I tried to check-in online for my flight. This feature is not for Canadian residents. United Airlines you need to update this feature, allowing a Canadian address to complete the check-in service. After numerous attempts trying to check in online I realized the issue. Then I called United Airlines to let them know the problem with their online check-in. I intended to check-in during this phone call but was on hold 20mins, I finally hung up. Then this morning I come to the Toronto Pearson Airport to check-in. Went to the United Airlines check-in. By the time I reached the airline representative, he scanned my passport, laid it back on the counter and said " I can't check you in, you'll have to get the next flight at 4:00". He said it was out of his hands. Apparently he could not bring up the flight on his computer. It was closed. There was plenty of time to provide me with a boarding pass since the flight was not leaving for 1 hour and 20 minutes. By this time my patience ran out. I told him I am booked for surgery tomorrow and it's important for me to be there on time today since the chauffeur will be picking me up at the airport at TOA. He showed no empathy! I then called United Airlines customer service. The male representative was doing his best to provide a solution.I was on the phone with him 17 minutes when I noticed a female United Airlines representative walking past me. I asked her if she was the supervisor and she said yes. God love her! Her name is Tanisha. I immediately filled her in on my situation. I told her how the male representative was most non empathetic. Tanisha called out to representative Clair, who was seated at UA counter. "Clair, book this lady a direct flight to San Diego" Tanisha you are one of the most thoughtful, caring , empathetic supervisor. Without you I would have been in limbo. I got on my new flight and will be there on time. I hope United Airlines realize how great you are with crisis intervention. We need more of Tanisha's!!
Was delayed from DC til Frankfurt, and thats was happen. But when we went to the desk at United to get new boarding cards, the personal was so rude and slow. We could not get new flights before next day but when we ask Lufthansa they said there was 10 available seats. Så back to United and then we finally got new boarding cards to the early flight. Never want to flight United again but only because of the personal at the front desk in Frankfurt
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United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois.
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