I am extremely disappointed with United Airlines and the MileagePlus program.I flew multiple Turkish Airlines flights a Star Alliance partner that were booked through a legitimate travel agent in good faith with the belief that partner airline miles would be accepted on my MileagePlus account.Only after completing my journey was I told my ticket booked in “W class” is ineligible for miles.At no point during booking, check-in or on my e-tickets was the fare class shown or communicated to me.To deny miles based on a hidden fare code that passengers cannot see or verify feels unfair, misleading and incredibly frustrating. As a loyal customer I had no reasonable way of knowing this rule existed when booking with a partner airline.MileagePlus customer service acknowledged my concern but refused any courtesy exception placing full blame on the agent even though the system itself hides fare class info from the customer.This policy and process lack transparency and accountability. I expected fairness from a global airline not confusion, disappointment and a complete disregard for common customer understanding.
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United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois.
