I am deeply disappointed and frustrated with the experience I’ve had with United Airlines and Orbitz. I originally booked a roundtrip flight from Tampa to Vail with a connection in Denver. My plans changed, and I needed to remain in Denver instead of continuing to Vail.When I contacted customer service to make a simple adjustment — changing my return flight from Vail–Tampa to Denver–Tampa — I was told I would need to pay $450 in additional fees. That’s more than the cost of a brand-new ticket. It’s unreasonable and frankly shameful that a company of this size would take advantage of customers in such a way, especially for a flight segment that I had already paid for.This policy and the complete lack of flexibility show a total disregard for customer loyalty and fairness. Instead of working with travelers to find a reasonable solution, United and Orbitz choose to profit from their customers’ misfortune and inconvenience.After this experience, I will never book another flight with United Airlines or through Orbitz. It’s unacceptable that companies in today’s world continue to treat customers this way. I sincerely hope they reflect on how they handle situations like this — because what they’re doing is not only bad service, it’s bad business.
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United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois.
