unitedairlines.com

*****Avoid this airline at all…

*****Avoid this airline at all costs******Had a flight booked to Sao Paulo. They routed me through Chicago. Went to check in to my flight 24 hrs in advance and the app was telling me there was a problem with the check in and that I would have to check in at the airport. I then looked up what could be going on and it looks like we now need a Visa to travel to Brazil. Looks like they put this in place in May. Traveled to Brazil in November no Visa needed. I believe United should inform you about visa requirements in time to get them since they are in the Travel bussiness. They didn't. I filled out one the Brazilian government took my $80 and gave me a confirmation #. So I went to Lax, waited in the help line and informed the girl of my check in problems. She then printed me tickets to Chicago and to Brazil, I asked about the check in problem she said it was all fine. Got on the flight to Chicago pre purchased a window seat and to my surprise it was the only far seat without a window. Then at Chicago getting ready to land they tell us because of the construction on the runway they will need to fly around for 30 to 45 minutes till they are oked to land. We finally get to the gate and im 15 minutes away from them closing the boarding for the flight to Brazil. So I run to the gate barley make it. Then at the gate the gate agent asked for passport and visa, I said I have confirmation # and he pulls me out of line, saying I need a paper. Wasn't helpful at all. Then I went up to the ticket counter and asked what's going on. They said the # doesn't work I need a paper. I had asked I thought this was taken care of in LAThey said it should of and they never should of printed out the ticket. I said what am I supposed to do. They said go back to LA. But no flights today. I said are you kidding me it's like 9pm and their no flights to Southern California. Nope they said. I asked is there someone I can talk to to help out with hotel and flight booking. The said they can book a flight tomorrow for me. At 12pm to LA. They at this time called the luggage guys and them pull my luggage off the plane. I asked how do I get my luggage they said I have to exit the airport to get it. I asked another agent about the flight and she booked me on the 12pm LAX flight and gave me my boarding pass. I asked about anyone I can talk to to help out with accommodations and she said thereWas No one to talk to. I asked about theThe luggage and she said go to the baggage claim area. I went and had to wait in a long line to find my bag. The bag agent then looked at my ticket then in his computer and said it went to Brazil. I informed him they said they took it off and the problem is was having. He then went to another computer and found it he said I just need to wait till someone brings it out. Got it 2 hrs later and headed off to find transportation and now a hotel. Found both and then headed back to the airport at 730 to check in for the 12pm flight as there is tsa shortage and its raining. Good thing I did as it tried to get through that they said my boarding pass was not working and that I would need to go over to a special united counter. Waited in this line for 1 hr to speak with the agent about my problem. He said the ticket wasn't working because I was in Brazil. He couldn't figure it out. He then asked for a supervisor to come over and see how to get me back to LA. The whole time im dealing with the supervisor he is making me feel like im in the wrong. He calls corporate to have them open my ticketHands it to me and I notice that he put me in a middle seat. Even though I paid for a window seat. I asked him about it and he i need to talk to the gate agent. The whole time no one from United I feel handled this correctly or made me feel welcome as a customer. Went to the gate no seat changes. What a total nightmare. Never again United you need to do waybetter if you want my business. Wish me luck getting my money back

Date of experience: Oct 18, 2025