I traveled internationally from New York with a carrier and had a connecting flight to Izmir. Due to a full cabin, my carry-on was taken at the gate and tagged for my final destination, Izmir. I asked the staff several times where I would collect my bag and was assured repeatedly that I would get it in Izmir. However, not only did my gate-checked carry-on not arrive, but my regular checked baggage also went missing in Izmir. This represents a significant operational failure. Losing both a checked bag and a gate-checked bag on the same trip indicates a serious lapse in baggage handling and communication. There was no clear explanation, no proactive support, and no accountability. It was an extremely disappointing experience. I would hesitate to trust this carrier with baggage handling in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois.
