This is by far the worse company EVER! Our trucks transmission is broken and we are out of a car. We have been needing to rent a car which is now costing us over $1000! The company took a week to come out to inspect the car and give the ok for Ford to order the transmission. We keep waiting and then the transmission arrives and it’s the wrong one!!!! How is that even possible?!?! Now we have to wait until week for a new transmission!!! While we are paying on the car rental! They do not help out in any way! The person who is dealing with our case is not customer friendly one bit! If you are offer this for your car DO NOT accept! Find another company!So the company replied below saying it was the shipping company yet the supplier just told us that “the transmission actually had too many mileage so they are sending a new one” Now was it damaged in shipping or was it a delay in their supplier? They can’t even get me the true story.If it was a “limited free” warranty why even offer it if the customers are going to struggle to get anything done? I don’t feel like having this is doing me any good. If the dealership had told us that this company was only to go half a**ed help us out I would rather pay for a better company to help me. We have had to reach out to the company several times to get things moving. We have a child and we work full time that we can NOT be out of a car. I called and spoke to their representative and asked if it was the shippers fault the transmission is being delayed than I would like to contact the shipping company and explain the situation. We are having to go back and forth and just waiting all while we are paying for this car rental. I am not sure if it the dealerships using this company needs to be upfront with their customers saying it’s a “LIMITED” lifetime warranty so everyone is aware. We obviously were not aware of such and is now regretting it.
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United Car Care vehicle service contracts offer reliable protection at an affordable cost, which is exactly what consumers want when looking for mechanical protection for their vehicles. Our product is backed by an A-rated insurer, thus providing our contract holders with the utmost security.
United Car Care has earned an A+ rating with the Better Business Bureau, which speaks to the way we do business—with integrity. We are proud of the fact that we have had over a million satisfied customers as well as many long-time relationships with our dealers and agents. These relationships are a true testimonial to United Car Care’s core values: quality, dependability, and customer service.See more
