AVOID THIS WEBSITE. I google searched for passport renewal, and this site came up first (obviously paid for ad). I did not realize it WASN'T the government website, because it does resemble it enough that I did not notice the difference (I was on government website few weeks prior). I realized my error 60 seconds after I hit the submit payment button. The business was after hours, and I was able to submit online "Place Order on Hold." Since it was the Thanksgiving holiday and I had other things on my mind, I did not monitor my e-mail. They removed the hold and processed the order WITHOUT ANY EXPLICITY ACTION FROM ME. This is my complaint--they took action, with significant charges, without specific confirmation on my end. They charge a premium for their service, which you only need if a.) complicated situation or b.) quick travel. I had neither. I reached out to customer service and they tell me nothing can be done, and I have wasted $300 for a service I do not need.
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