I do not recommend United Regions Van Lines, you can do better. The actual movers were generally effcient and polite (if a bit careless and rushed), but the sales and customer service agents are dishonest and not transparent. You will end up paying much more than the initial quote.My initial quote for a cross country move was around $12k, my sales agent (Chris) promised it would not vary much and there would be no surprises, I was also told the use of a shuttle was very rare. In the end I paid close to 50% more, some of this was due to slightly greater volume than anticipated - although even this I put this down to our use of the full packing service that clearly worked to maxmize volume with absurd amounts of packaging and half empty boxes. The remaining addional costs were random new fees that were not in the quote and never discussed, plus the insistence that a $2k shuttle was needed (at the last minute, despite them knowing the address for 3 months). I remain highly skeptical that the shuttle was needed, and suspect this is an intentional part of their strategy to low-ball the estimate and then maximize extras. By the end it felt like a scam.They will argue everything was in the contract, but this is also not true with several of the fees they tried to add.We had several damaged items as the packing was quite careless. I am yet to see whether they will honor claims, but am not holding my breath.
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Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.See more
