I had a deep, grossly disappointing experience with United Region Van Lines. From start to finish, the move was riddled with issues. First, the crew arrived over two days late at 9:00 PM and stayed till 2 am in the morning. They seemed disorganized didn’t have correct equipment to move my Grand Piano (I let them use my dolly) and rushed through the packing process, resulting in several damaged items, including a cracking and scratching my grand piano amongst other items and missing boxes. Communication was another major problem. I was given inconsistent updates, and no one seemed to take ownership when I tried to get answers. The delivery was delayed by 14 days without a clear explanation, and every time I called, I was bounced between departments with no resolution.To make matters worse, the final bill included several hidden fees (for shrink wrap that I was never asked to approve or consent to) that were never discussed beforehand. When I challenged the charges, customer service was dismissive, rude and unhelpful.I chose this company based on “some” positive reviews and my initial quote ($5500, which increased to over $13,00 after the onsite evaluation) and a promise of professionalism, and the use of non brokered trucks or equipment. But my experience was anything but. I would highly avoid united regions and move yourself if necessary or look for to anyone looking for a reliable and stress-free move..
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Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.See more
