My flat has recently had an issue with bed bugs (which took 3 months to sort). The service we received at this time was poor. People were forced to sleep in their infested rooms as there were no spare rooms available to give them (which was apparently untrue). Once it was finally dealt with, we were promised that we’d receive all of the expenses we’d had due to the infestation refunded to us. I made my claim and gave the staff a detailed description of what money I needed back and why. I was then only offered a refund of part of what I asked for and was told it was because they were only covering certain costs, not all of them. I pointed out that my other flatmates had actually received more than they asked for so this couldn’t have been true. I was also told by them that they wouldn’t cover the costs I spent on a train home when we had to be out of the flat for treatment to take place as I was apparently offered a room to stay in (I was not!). However, my email was ignored as well as my follow-up email. I’m extremely unhappy that after the poor customer service and support we received during this time, I can’t even get my money back which should be the bare minimum.
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Unite Students is the leading provider of student accommodation in the UK, providing homes for 74,000 students across 24 Cities.
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