NEVER STAY WITH UNITE STUDENTS!My experience of living in the Unite Students Olympic Way accommodation in London, was an absolute nightmare and harmful to my health!!!!Every single night, my flatmates — who appeared to be under the influence of alcohol (and highly possible - weed) —were playing extremely loud music from midnight until early morning. They were slamming doors, shouting , and singing loudly, making it completely impossible to sleep all night long! I did not sleep more than two hours per night during my entire stay, and sometimes could not sleep all night, which led to me being forced to miss class in the morning. This seriously affected my physical and mental health. Management showed no concern for residents at all. Reception staff are changed daily, never introducing themselves, and always redirected complaints to a general email address where messages were simply ignored. After numerous complaints, I finally received the manager’s contact information and was offered a meeting to “resolve” the issue. Instead of addressing the ongoing noise problem, the student experience manager JOVITA LECICKYTE immediately asked where I wanted to move. Even after I found an alternative room myself, I was repeatedly refused permission to view it — despite having the right to do so. At the same time, they could not guarantee that the new room would be quiet. The most shocking incident happened when I received the keys to the new room and, according to the Tenancy Agreement, had the right to begin moving my belongings. One day before my move, the manager unlocked the door with her own key, entered the room without my permission, and THREW AWAY ALL OF MY PERSONAL BELONGINGS!Reception staff later confirmed that my items had been thrown away but refused to tell me who was responsible. Only because I immediately called the police I was able to receive compensation. Otherwise, I would not have been reimbursed at all!None of the staff members even apologised to me for these multiple breaches of the Tenancy Agreement ! This place lacks professionalism, accountability, and basic respect for residents. I strongly advise others to think carefully before choosing to stay here!
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Unite Students is the leading provider of student accommodation in the UK, providing homes for 74,000 students across 24 Cities.
Our purpose is to ensure our students have great experiences, find their lifelong friends and to support them in their University journey. We are Home for Success.
