On December 9th, I paid $95 USD for an ETH purchase.
The transaction was delayed for months. I had to submit repeated complaints and even post on Trustpilot just to get a response.
When the ETH was finally sent on FEB 3, I received approximately $63 worth, not the $95 I paid. Customer support confirmed the ETH was split into two transactions and told me the value loss was due to delay — then refused responsibility, citing their Terms of Use.
Let’s be clear: I did not choose to delay the transaction — they did. If a company holds your funds for months and then delivers crypto at a much lower value, that is a failure of service, not “market risk.”
Support’s response was essentially: we delayed it, you lost money, and that’s your problem. No adjustment, no credit, no accountability.
If you need timely execution, transparency, or basic fairness, avoid this platform. I would not trust them with even a small purchase again.
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Founded in 2009, Unlimit is a leading global fintech company on a mission to make payments truly borderless. By delivering innovative solutions that eliminate financial limitations, we enable businesses to operate locally and globally, and scale effortlessly across Europe, the UK, LATAM, APAC, India, and Africa. From London to Singapore and San Francisco to Mexico, Unlimit has redefined global payments through a proprietary infrastructure that integrates payment processing, banking-as-a-service, multi-currency business accounts, and on-ramp/off-ramp capabilities—all within a single platform. Driven by innovation, determination, and a passion for change, Unlimit is the ideal partner for businesses looking to grow faster and go further.See more
