I am reporting a serious issue with Unlimit regarding a cryptocurrency purchase that has not been completed.
On January 18, 2026, I purchased 4,657.3107 USDC (approximately R$25,000.00) via Pix. The payment was successfully processed and confirmed both on the payment platform and within the Unlimit system. However, the USDC was never credited to my account.
Since then, I have:
Opened support requests (Case 00180186)
Sent all required payment confirmations and transaction evidence
Followed up multiple times via email
To date, I have received no response or resolution.
Several weeks have passed, and the lack of communication is extremely concerning, especially given the amount involved and the financial impact this delay is causing. Unfortunately, this is not the first time I have experienced technical issues and excessive delays with this provider.
Below is the last email sent to their support team, which also received no reply:
“Dear Unlimit Support Team,
I am writing to request an urgent update on the status of my transfer of 4,657.3107 USDC, related to case 00180186. As previously attached and documented, the purchase was made via Pix and was properly confirmed both on the payment platform and within the Unlimit system.
Several days have already passed without the completion of this process, which is causing a significant impact on my personal financial commitments. Unfortunately, this is not the first time I have experienced this type of technical failure and excessive delay in obtaining a resolution.
Given the seriousness of the situation and the amount of time that has already elapsed, I kindly request that this matter be prioritized and that the transfer be completed as soon as possible.
Sincerely,
Paulo Tony”
I hope this public report encourages Unlimit to take immediate action and provide a proper resolution.
Amount: 4,657.3107 USDC (~R$25,000)
Date: 18/01/2026
Case: 00180186
Status: Payment confirmed, funds not delivered, no support response
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Founded in 2009, Unlimit is a leading global fintech company on a mission to make payments truly borderless. By delivering innovative solutions that eliminate financial limitations, we enable businesses to operate locally and globally, and scale effortlessly across Europe, the UK, LATAM, APAC, India, and Africa. From London to Singapore and San Francisco to Mexico, Unlimit has redefined global payments through a proprietary infrastructure that integrates payment processing, banking-as-a-service, multi-currency business accounts, and on-ramp/off-ramp capabilities—all within a single platform. Driven by innovation, determination, and a passion for change, Unlimit is the ideal partner for businesses looking to grow faster and go further.See more
