Made an error in delivery address. Sent them an email - no other contact avail I.e. phone. Response auto but stated they respond within a working day. This is now 4 days since I sent email and no response at all. I even sent a second email but again nothing. They state they use Royal Mail 48 Tracked but there has been no email from RM saying they have my parcel. They say delivery will be within 2-3 days this is day 4 and I’m still waiting. I would like to speak to their customer service but there is no contact number. Was contacted 07.03 26. Rectified issue. Contacted 09.03.26 to be told they had just sold the last one ( which I ordered on 02.03.26 and was informed they were ‘preparing my order with care’) interestingly you can still place an order for my allegedly out of stock item on their website. Clearly not well maintained. I was a new customer- I will not be a returning customer. Have now ordered item from uber reliable M&S. 🤗
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Essential By Design.
At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month.
We care deeply about our customers and are always here to help with sizing, orders, and anything in between.
Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.See more
