Review Time
This company was great when they focused on the underwear subscription.I have had monthly sets delivered for around 10 months. Recently since the beginning of the year I don’t think I have had a set arrive in the correct month, they no longer inform you when sets are delayed. The business still seems to be introducing new products but the subscription service for underwear is in a massive decline in the paid service and quality.Customer service has declined too, unfortunately I will be cancelling my subscription.
I have paid 4 months worth of my subscription and have only received 1 set of lingerie. I have emailed and contacted Unndr who responded to me saying there is a delay but following this email no one is responding to me after more emails of me chasing and instagram messages. I am trying to get a refund for all the months I received nothing and my subscription cancelled but just getting completely ignored. Don't bother it's a total scam and the one set that did arrive is really bad quality.
(Turns out i logged in via my husbands account to do this lol!) Firstly just wow I love this subscription! I felt i needed something for myself and felt my wardrobe was filled with mismatching underwear. I am so glad I decided to take the chance and subscribe!I have made a separate purchase also as I just love the products so much. Quality of underwear is amazing I would value them way above the price I paid!Definitely feel empowered and actually feel good about myself. I would highly recommend taking the leap and subscribing or even buying yourself something as sizing is clear on the website I feel and you won't regret it.I was in contact with customer service to make a few enquiries. 5 star customer service just an amazing company.Thank you so much!
Do not order from this company! I placed an order two weeks ago and my card was charged immediately. I still have not received my order, nor have I received a shipping notification. I reached out to customer service and was told my item would be here last week. I responded asking for a tracking number and received zero response. I will be charging back this charge.
Ordered in the sale. The size bra wasnt as described online and was too big. The material by fastners was thick and felt uncomfortable.No hygiene label on the underwear. I emailed but i got no response 7days later. Tried to contact on insta but auto reply to email them.
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Essential By Design.
At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month.
We care deeply about our customers and are always here to help with sizing, orders, and anything in between.
Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.See more
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