I've been a subscriber to Unndr for over a year now, and unfortunately, there's been a noticeable decline in the quality of the items we’re receiving—something that became particularly apparent after the price increase from £33 to £37.SIZING The sizing has consistently worsened. For context, I’m a Medium in nearly every other brand and not large-chested. My body shape has actually become smaller since subscribing. I originally started with a size Large, then had to size up to an XL after a few boxes. While I really appreciated the smooth exchange process, more recently the sizing seems even smaller—my most recent set feels like I’d need to go up another size, which is frustrating and inconsistent. QUALITY The quality has dropped significantly compared to when I first subscribed. Despite not wearing the sets very often, I’ve experienced multiple breakages—straps snapping, threads coming loose, and decorative details falling off. It feels like the materials and workmanship have gone downhill. APRILS SETThis month’s box was especially disappointing. We usually receive a 3-piece set, but April’s included only two items, despite being charged the same full price. I contacted customer service, and they said it was based on feedback requesting more “everyday sets.” Even if that’s the case, they could have still included three pieces to give customers the choice.To make things worse, the bra included this month is nearly identical to last April’s design—just a different colour and lace pattern. One of the reasons I subscribed to Unndr was for variety, and this felt like a recycled design, which defeats the purpose of a subscription.They also typically include a small gift like a tea bag, but this time the only “freebie” was a sticker—something I’ve received in nearly every box along with another item. The presentation also lacked the usual care: instead of the set being wrapped in tissue paper inside a nicely designed box, it was simply placed inside a plain, small box with little attention to detail.When they raised the price, they said they were “Levelling-Up Our Luxury”, but it really feels like the opposite.
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Essential By Design.
At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month.
We care deeply about our customers and are always here to help with sizing, orders, and anything in between.
Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.See more
