I ordered a 4-pack of shorts, but only received 1 pair. Even my shipping label stated that I was supposed to have 4 pairs of shorts inside. Customer support acknowledged the error on their listing, but did not offer any kind of solution - just a half-a**ed apology:"I’ve just checked with our dedicated team and confirmed that there was an error on our listing. The copywriters unfortunately missed indicating that the shorts are sold either as a 1-pack for $13.99 or a 4-pack for $36.99. Our team is currently working to correct this on the site. We truly apologize for the confusion and any inconvenience this may have caused."This is scammy business behavior.Edit: I had to ask for my refund/return because it wasn't offered by Taylor. Then, after shipping my return, I received this wonderful email, "You requested an RMA number for your UntilGone.com return. We have not received the return and the return window is closing. If you still want to return your order, please do so within the next 2 days.". The item was already in their possession.Hemorrhoids are more pleasant than this experience, but thank your for your kind remarks as I did receive my refund weeks later.For the record, the appropriate actions from a customer service standpoint would have been to: offer a refund without having to return anything, send the additional 3 pairs of shorts that were advertised, or OFFER the return label with the promise of a refund on delivery. Nothing was offered. I had to ask for it.Human error on the website isn't the issue here. The overall experience was pitiful.
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