After upgrading my card, I specifically requested the closure of my old card. The company assured me it would close automatically, but that never happened. After a year of follow-ups, I was double charged for annual fees on both cards. When I complained, they processed the closure but refused to waive the fees for the new card, even as a goodwill gesture. There was no apology or compensation, and the staff were rude. If this is how they treat customers after their mistakes, I strongly advise against banking with them.
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