up2step.com

4.4
4.4 Based on 106 reviews

Online fashion shoes store...

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Brielle H.
Horrible customer support.

I placed an order for bridal shoes and never did get a confirmation email , nor has the purchase been added to my purchases in the dashboard. Nothing was sent to me. However they did manage to charge my credit card. I emailed three times, Facebook messaged once and also sent multiple requests on their site to please respond. If I do not hear back by the end of the week I will be contacting my credit card company and get the charges reversed. Absolutely horrible service.

1
Date of experience: May 05, 2025

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